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Store Information for FACTORY OUTLET STORE
FACTORY OUTLET STORE contact information: Phone:(800) 816-0810 Customer Service Phone Hours (Monday-thru-Friday-from-9:00am-to-6:00pm-Eastern-Standard-Time
email:info@FactoryOutletStore.com address: FactoryOutletStore
213 West 35th St. #2W
New York, NY 10001
FACTORY OUTLET STORE Return Policy
Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.
Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 Days from date of purchase.
Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.
All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 10% penalty fee. (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, missing/damaged interior cardboard box, etc.) Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires FactoryOutletStore to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.
We will not accept items back unless they are returned with the manufacturer's original packaging.
FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment.
Please ship returns/exchanges to:
FactoryOutletStore
213 West 35th St. #2W
New York, NY 10001
FACTORY OUTLET STORE store description:
Buy GPS, speakers, phones, shavers, and other electronics by top brands such as Motorola, Remington, Altec Lansing, Garmin and more.
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