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FYE Return Policy
Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. If you are returning a product listed below, please check to make sure your return meets the conditions described.
CDs, DVDs, VHS tapes, phone cards, computer software, printer cartridges, video games, storage media and memory (including desktop, notebook and digital camera memory) - Must be unopened.
Books - Must be in their original condition.
Perishables and personal care items (including earrings) - May not be returned, unless defective or misshipped.
No personalized items may be returned.
We are not able to accept returns on orders for 27 inch and larger televisions or other items delivered via 'White Glove' delivery methods. If you have ordered one of these products please inspect the item carefully PRIOR TO SIGNING FOR IT. If the item is incorrect or damaged refuse the delivery and you will receive a full refund. Once the item has been accepted it will be assumed to be correct and in good working condition. Any issues that arrise after the item is signed for must be resolved through the manufacturers warranty.
To request a Return Authorization Number (RA#) for an item, please log into "Your Account" on the store from which your purchase was made. Then choose the appropriate order number to process a return request for the item within the return period stated above.
Returns will not be accepted without a RA number. RA numbers will expire after 10 days, and the item will not be accepted if it is returned after that timeframe. Please include the RA number on the outside of the shipping package. (Please do not write directly on the manufacturer's box).
Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.
For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.
Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued.
FYE store description:
FYE, music, games, books, downloads, movies, CDs, DVDs, used cds, used dvds, entertainment, cd storage, dvd storage
f.y.e. for your entertainment is a customer-centric, cross-channel retail infrastructure comprised of an industry-leading Web site at fye.com and more than 650 mall-based stores (ranging from 3,000 square feet to the "superstore" format averaging 25,000 square feet). Utilizing advanced techniques and a broadband communication infrastructure, the f.y.e. concept has been rolled out nationwide - promising a more customized, interactive and inspiring experience for the entertainment consumers of the 21st century
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