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Store Information for MOMENTS OF ELEGANCE
MOMENTS OF ELEGANCE contact information: Phone:800-573-6107 Customer Service Phone Hours (Mon-Fri-10am-to-7pm-CST
- email: address:
MOMENTS OF ELEGANCE Return Policy
At Moments of Elegance, we stand by the quality of our work. To keep our customers satisfied, returns are a simple and easy process.
If after receiving your order you are not satisfied with the product, simply email us or log into your account to request a return authorization within 15 days and return the item for a refund, replacement or exchange less shipping charges. All personalized and custom designed products are non-returnable or refundable - this includes monogram cake toppers, personalized favor tags, custom tote bags and engraved merchandise.
We will accept authorized returns as long as the items are unused and in the original packaging. Due to our volume pricing policy, we cannot accept partial returns on favors (i.e. if you ordered 100 at the highest volume price, we cannot accept a return for 50 of them). Returned merchandise must be received within 15 days from when the return authorization was given. Returns received without authorization or that are received more than 15 days after the return authorization date will be subject to a 25% restocking fee.
Additionally, non-personalized products whose product code starts with the following prefixes will be subject to a 20% restocking fee for all returns:
FL
EE
WS
No refunds or exchanges will be given after 30 days of receipt of goods. Please be advised that shipping charges, special orders, food items, personalized items, and perishable products (chocolates, almonds, etc.) are non-returnable. A credit will be issued to the credit card that was used for the value of the merchandise less original shipping charges. If you took advantage of our "free shipping for orders under $300" special offer, please note the original shipping costs will be re-applied to your order if you choose to return the merchandise. In this case, the original shipping amount will be deducted from your refund total when the merchandise is received back. We DO NOT disburse Cash Refunds. Customers will be responsible for any freight charges associated with the original order as well as the return shipping. For your own protection, please use a reputable shipping service such as UPS or FEDEX so that the items can be tracked and delivery can be confirmed. Also, please be sure to have the items insured against damage. We cannot issue refunds for items that arrive to us damaged or that are lost in transit during the return. In these cases as long as you insured the package you will be able to file a claim with the shipping company to be reimbursed for the value. Custom and personalized orders are non-refundable.
MOMENTS OF ELEGANCE store description:
Wedding favors, unique wedding favor ideas, personalized favors and bridal shower favors at the lowest price online.
Moments of Elegance was created to provide a one stop shop for your wedding, shower and special event needs. Whether it be saving money on your wedding party gifts or looking for a unique way to say thank you for attending your special event, we can help you add a little color and elegance to your big day.
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